Shipping

Your order is usually shipped within 2-5 office days after we received your payment, not including special or custom made products that may take longer or where a longer delivery period is mentioned in the product description. Orders are processed Tuesday to Friday 11am-7pm, not including holidays, pending payment authorization and verification.
If you need faster delivery please choose “express”.
We ship with UPS. Check www.ups.com for shipping details and delivery time.

Please notice that we can’t ship to postbox addresses.

National orders

Standard delivery with UPS at 6 € (everything but the bags) – 8 € (bags)
Express delivery with UPS at 15 € (everything)

Inside EU

Standard delivery with UPS at 12 €
Express delivery with UPS at 25 €

Outside EU

Standard delivery with UPS at 30 € (everything but the bags) – 35 € (bags)
Express delivery with UPS at 60 €
Taxes and duties are responsibility of the purchaser.
Products will ship directly from Germany by UPS. PACKAGES MUST BE SIGNED FOR. International orders may take longer due to customs formalities.

Switzerland

Orders to Switzerland are shipped with German Post.
Please be aware that some items of our collection cannot be shipped to Switzerland and that delivery to Switzerland might take longer due to customs formalities.

IMPORTANT

– If a package is returned to Germany because the buyer did not claim the package, Saskia Diez does not send replacements.
Saskia Diez is not responsible for any actions taken by customs on your package during delivery. Saskia Diez has no control over this. Buyer is responsible for any customs charges that may be applied to your package. Customs determines these charges, and Saskia Diez has no way of knowing what these charges may be.

Return & exchange policy

If you don´t like what you received or a piece did not fit please send the pieces back within 14 days to:

Saskia Diez
Geyerstraße 20
80469 München
Germany

Please include a note with your invoice no and bankdetails/ Paypal address. We gladly exchange unworn and undamaged products or refund if necessary.