Refund policy
WEBSHOP & IN-STORE RETURNS
Full price products purchased from SASKIA DIEZ online or in our retail store may be returned within 14 days of the dispatch date (for online orders) or purchase date (for in-store purchases), provided they are unworn and in saleable condition.
Online shop orders may be returned either via post or directly at our store.
To initiate a return for an online purchase, please submit your request to sales@saskia-diez.com
Refunds for online purchases are processed Monday to Friday between 10:30 and 15:00 (CET/CEST, Germany), once the return has been received and its condition assessed.
SASKIA DIEZ does not issue refunds for change of mind on in-store purchases.
Items purchased in our store may be returned within 14 days for store credit only. Store credit is issued in the form of a gift card and can be redeemed online or in-store.
It is the client’s responsibility to safely return piece(s) to SASKIA DIEZ. Returned items remain the client’s responsibility until confirmation of receipt by our team.
SASKIA DIEZ does not accept returns if products are:
- Not returned in their original condition or packaging
- Returned outside of the specified return timeframe
- Of a bespoke or custom-made nature
Products purchased during archive sale or discounted promotions may not be returned unless deemed faulty.
SASKIA DIEZ reserves the right to return the piece(s) to the sender should any of the above conditions not to be met.
STATUTORY WARRANTY
Your statutory rights regarding defects remain unaffected. Under applicable law, you are entitled to statutory warranty rights. Damage resulting from improper handling, normal wear, or external influences does not constitute a manufacturing defect.
EXTENDED HOLIDAY RETURNS POLICY
We are pleased to offer an extended return period for the holiday season.
All purchases made from 10 November 2026 onwards may be returned or exchanged until 30 January 2027.
Please note that this extended return policy applies to change-of-mind returns only and does not affect your statutory rights under German consumer protection law.
REPAIRS
Should your piece require repair, we kindly ask you to contact us at sales@saskia-diez.com, including a brief description of the concern and clear photographs. Once we have reviewed your request, we will inform you about the estimated repair costs.
After confirmation, the piece must be carefully packaged and shipped to us using insured delivery with tracking. The shipment remains the client’s responsibility until it has been received and confirmed by our team.
Please note that we are unable to provide updates on shipping transit times.
Repair times typically range between 3–6 weeks, depending on the nature of the work required.
Return shipping after completion of the repair will be charged and added to the final repair invoice.
If a piece arrives insufficiently protected and is damaged during transit, we reserve the right to decline the repair and return the item at the client’s expense.
REPLACEMENT PARTS & SINGLE PIECES
Replacement butterfly backings are available in all material variations we offer. These are subject to charge and will be invoiced accordingly.
If one earring from a pair has been lost, we may be able to provide a single replacement.
For butterfly backings or single earring requests, please contact sales@saskia-diez.com.